Scope and Application

This law applies to products sold after June 28, 2025. These products include:

• Computer systems and operating systems for home use.
• Payment terminals (both hardware and software).
• Self-service machines for services.

Self-service machines include:

• ATMs for banking.
• Machines that print tickets.
• Machines that give you a number in line at banks.
• Check-in machines at airports and hotels.
• Information kiosks in public places.

The law also covers:

• Electronic devices you can interact with.
• E-readers for digital books.

The law does not cover screens built into vehicles, airplanes, ships, or trains. These have different rules.

This law also applies to services offered after June 28, 2025. These services include:

• Phone, internet, and messaging services.
• Services that let you watch TV, films, and other media.
• Parts of travel services.

Travel services include:

• Websites for booking travel.
• Mobile apps for travel services.
• Online ticket systems.
• Services that provide travel information.

Other covered services include:

• Banking services for consumers.
• E-books and the software to read them.
• Online shopping websites and apps.

Very small businesses that provide services do not have to follow these accessibility rules. These are businesses with fewer than 10 employees.

EU countries must create guides to help these small businesses understand the laws. These guides must be created with help from experts and relevant groups.

Each EU country can decide if buildings where these services are provided must also be accessible. These rules help people with disabilities use services more easily.

EU countries must make sure emergency call centers that answer '112' calls follow specific accessibility rules. Each country can set up their emergency systems in the way that works best for them.

The European Commission can create more detailed rules when needed. These extra rules help make sure products and services work together properly and are truly accessible.